What to expect when YourVoice is installed on your bed or recliner

From the first photo of your bed's label to your first “Alexa, head up”, here is what happens.

1. We check your bed or chair

Send us photos of the control box label and the product label. We'll confirm whether YourVoice works with it before anything else happens.

2. Quote and funding

If the purchase is funded, an OT provides the recommendation and we provide an itemised quote. Private buyers can go straight ahead.

3. We set it up before we arrive

Your module is configured for your bed or chair off site. We set up an Amazon account for you or link to yours, and supply an Alexa speaker if you need one.

4. The home visit

The technician installs the module, calibrates it to your bed or chair, tests every command and trains you and anyone who helps you. We make sure it is connected to your home Wi-Fi properly, not a phone hotspot. The visit usually takes 60 to 90 minutes.

5. Your command card

You keep a card listing exactly what you can say to your bed or chair, starting with the short forms such as “Alexa, head up”.

After the visit

• Everything is under warranty from day one. Any adjustments needed usually show up in the first 30 days, and those are covered.

• Optional support plans are there if you want ongoing help.

• If we add new commands, say “Alexa, discover devices” once so Alexa learns them.

• Changing your internet or router? Call us first. Please don't delete the bed from the Alexa app or reset your Alexa speaker: that can disconnect YourVoice in a way that may require a visit from one of our technicians to fix.

  
  

Moving house, or a new bed or chair?

Talk to us first. A YourVoice module can often be moved to another bed or chair. However in some cases we will need to replace the module and/or update it with new software.

Quick answers

Do I need to be home for the install?

Yes, and ideally so does anyone who helps you with the bed or chair, so they can be trained too.

What if something stops working?

Use the handset as normal and call us on 1300 165 357.

Ready to start? Book a demo or install.