Support At Home

Assistive Technology & Home Modifications (AT-HM) Scheme — Support at Home Program

 

Funding Overview

YourVoice is classified as prescribed assistive technology under the AT-HM Scheme. This page provides information about relevant ISO 9999:2022 categories and typical funding pathways to support your assessment and documentation process.

All references are traceable to the official AT-HM List.

 

AT-HM Classification Information

YourVoice aligns with several categories in the AT-HM List (ISO 9999:2022). Each classification supports different aspects of the system's functionality.

 

Primary Classification: ISO 24 13 – Electronic assistive products for operation and controlling devices (Prescribed)

Includes: Wired remote controls, wireless remote controls, and software for operating electrical devices.

YourVoice is designed as a voice-activated control system that can replace or supplement physical hand controls for bed operation.

 

ISO 18 12 – Beds and bed equipment (Prescribed)

Includes: Beds with powered adjustment, separate adjustable back supports and leg supports, and assistive products for bed adjustment.

YourVoice enables operation of adjustable beds for participants with reduced hand function, mobility limitations, or cognitive impairment.

 

ISO 22 29 – Signalling devices; emergency alarming systems (Prescribed)

YourVoice routines (such as "bed not in exit position by 7:30am") may align with environmental monitoring for safety and routine support.

 

Wrap-Around Services Coverage

AT-HM funding typically covers wrap-around services including:

• Assessment and evaluation

• Set-up and installation

• Configuration and calibration

• Training for participants and carers

• Safety verification

• Follow-up adjustments

YourVoice requires calibration of movement durations, safety checks, and personalisation of voice commands — all typically in-scope under wrap-around services.

 

Ongoing Maintenance & Support

The AT-HM List covers maintenance and ongoing support:

• Maintenance and repair

• Ongoing support to maintain functionality

• Firmware and safety updates

• Cloud connectivity for operation

• Remote and phone support

• Re-calibration after changes

• Component replacement as needed

These supports help maintain the participant's functional independence over time.

 

Assessment & Justification Considerations

Information that may be helpful when assessing suitability and preparing funding documentation:

 

Functional Limitations to Consider:

• Hand function and dexterity affecting remote operation

• Reaching and grasping limitations

• Upper limb strength constraints

• Fine motor control challenges

• Cognitive sequencing or memory difficulties

• Safe night-time mobility concerns

• Transfer ability (particularly in/out of bed)

• Pressure injury risk requiring frequent repositioning

• Pain management needs requiring position changes

Relating these to standard handset use may support the assessment process.

 

AT-HM Category Alignment

Primary Category:

ISO 24 13 — Electronic assistive products for operation and controlling devices (Prescribed)

"Wired remote controls, wireless remote controls, software for operating electrical devices"

Related Categories:

ISO 18 12 — Beds with powered adjustment (Prescribed)

ISO 22 29 — Signalling and alarming systems (Prescribed)

 

Functional Goals & Outcomes

Consider how YourVoice may support:

• Independent operation of adjustable bed

• Reduction in carer intervention needs

• Pressure injury management support

• Safe transfer facilitation

• Night-time independence

• Pain management through positioning

• Improved sleep quality

• Enhanced dignity and autonomy

 

Typical Coverage Components

 

Initial Setup

 

Device & Installation

• YourVoice Hardware Module — Classified under ISO 24 13 as prescribed assistive technology

• Installation & Integration — Set-up, wiring, network pairing, safety checks (wrap-around services)

• Calibration & Personalisation — Setting movement durations, voice routines, presets (wrap-around services)

• Training — Participant and carer instruction (wrap-around services)

 

Ongoing Support

 

Maintenance & Service

• Maintenance — Firmware/safety updates, service visits, replacement components

• Support & Troubleshooting — Phone support, remote adjustments, home visits (wrap-around)

• Updates & Enhancements — Features required for continued functional independence

• Re-calibration — Following changes in clinical needs or environment

These ongoing services are designed to maintain the participant's functional independence over time.

 

Documentation Guidance

 

Elements to Consider Including:

1. Clear statement of functional limitation(s) and how they impact bed use and independence

• Specific challenges with current control methods

• Safety risks associated with limitations

• Impact on daily living activities

2. Explanation of how YourVoice may address limitations

• Voice control eliminates need for fine motor skills

• Memory positions reduce cognitive load

• Custom commands simplify operation

• Dual control maintains flexibility (handset still functional)

3. Link to AT-HM categories

• Reference relevant ISO classifications

• Explain alignment with prescribed assistive technology

• Connect to wrap-around service provisions

4. Implementation approach

• Describe installation and calibration process

• Explain professional involvement requirements

• Detail training and safety verification

5. Ongoing service rationale

• Explain necessity of ongoing maintenance

• Link to sustained independence and safety

• Highlight device reliability and updates

• Note evolving features for changing needs

6. Expected outcomes

• Measurable improvements in independence

• Potential reduction in support needs

• Safety enhancements

• Quality of life improvements

 

Sample Report Language

Examples of phrasing that may be helpful when documenting assessments:

 

Clinical Need

Due to impaired hand function and reduced dexterity, the participant cannot safely use standard bed controls. Current reliance on manual operation requires [specific motor/cognitive skills participant lacks], creating risks during transfers, overnight repositioning, and pressure relief activities.

 

Risk Factors

Inability to independently operate the bed increases the risk of falls during transfers, unsafe positioning, prolonged immobility leading to pressure injury, and reduced capacity for pain management through position changes.

 

AT-HM Classification

YourVoice is classified under ISO 24 13 — prescribed electronic assistive products for operating and controlling electrical devices. The system also supports safe use of powered adjustable beds (ISO 18 12) and may include safety monitoring features aligned with ISO 22 29.

 

Expected Outcomes

The device may restore the participant's ability to independently adjust the bed for mobility, toileting, comfort and pressure management. Voice control eliminates fine motor requirements, while memory positions reduce cognitive load. Expected outcomes include improved independence, reduced carer intervention, enhanced safety during transfers, and better overnight positioning for pressure management.

 

Ongoing Support Rationale

As a prescribed electronic assistive product, YourVoice requires ongoing maintenance, software updates, and support to maintain safe and functional use. The ongoing service ensures system reliability, provides access to safety enhancements as they become available, and supports re-calibration as the participant's needs change over time.

 

Wrap-Around Services

Installation includes professional calibration of movement durations to ensure safe bed angles for transfers, configuration of personalised voice commands matched to the participant's speech patterns, and comprehensive training for both participant and carers. Safety verification and follow-up adjustments are included to ensure optimal ongoing function.

 

Reference Materials & Official Documentation

• Support at Home Program — Department of Health, Disability and Ageing

• Assistive Technology and Home Modifications (AT-HM) Scheme Overview

• AT-HM List — Official Assistive Technology & Home Modifications List (PDF)

• Support at Home Program Information — My Aged Care

• ISO 9999:2022 — Assistive Products Classification and Terminology

• GEN Aged Care Data — Statistics and Reports

• Australia's Disability Strategy 2021-2031 — Assistive Technology Information

Note: Always verify current AT-HM List categories and funding provisions on the official Department of Health website, as guidelines may be updated periodically.

 

Summary

YourVoice aligns with the Support at Home AT-HM Scheme through multiple pathways:

• Classified as prescribed assistive technology under ISO 24 13

• Enables safe use of powered adjustable beds (ISO 18 12)

• May support safety monitoring functions (ISO 22 29)

• Installation, training, and calibration typically covered as wrap-around services

• Ongoing maintenance and support covered under maintenance provisions

• Provides potential pathway to improved independence and safety

• May reduce need for carer intervention

• Supports pressure management and transfer safety

With appropriate assessment and documentation, YourVoice offers a clear funding pathway while potentially delivering meaningful improvements in participant independence, safety, and quality of life.

 

Questions About YourVoice?

We're happy to discuss specific participant situations or provide additional technical information.

Our team is here to support you through the assessment and funding process.